Privacy Policy
At SVL Pathology, we are committed to protecting the privacy and confidentiality of our patients, visitors, and users. This Privacy Policy explains how we collect, use, store, and protect your personal and medical information when you use our website or services.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
- Name, age, gender
- Contact details (phone number, email address, address)
- Identification details (if required for medical records)
b) Medical Information
- Test prescriptions
- Diagnostic reports and test results
- Health-related history necessary for testing
c) Website Usage Information
- IP address
- Browser type and device information
- Pages visited and time spent on the website
2. How We Use Your Information
We use the collected information to:
- Provide diagnostic and pathology services
- Process test requests and generate reports
- Communicate test updates, reports, and service-related information
- Improve our website, services, and customer experience
- Comply with legal, regulatory, and medical requirements
3. Sharing of Information
SVL Pathology does not sell, trade, or rent your personal or medical information. Information may be shared only:
- With authorized doctors or healthcare professionals (with patient consent)
- When required by law, court order, or government authorities
- With trusted service providers strictly for operational purposes, under confidentiality agreements
4. Data Security
We take appropriate technical and organizational measures to safeguard your personal and medical data, including:
- Secure data storage systems
- Restricted access to authorized personnel only
- Regular monitoring to prevent unauthorized access or data breaches
However, no method of data transmission over the internet is 100% secure.
5. Confidentiality of Medical Records
All patient medical records and diagnostic reports are treated as strictly confidential and are disclosed only to:
- The patient
- Authorized representatives
- Referring doctors (when applicable)
6. Cookies & Tracking Technologies
Our website may use cookies to:
- Improve website functionality
- Analyze website traffic and usage patterns
You may disable cookies through your browser settings; however, some features of the website may not function properly.
7. Third-Party Links
Our website may contain links to third-party websites. SVL Pathology is not responsible for the privacy practices or content of such external websites. Users are advised to review the privacy policies of those sites separately.
8. User Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of personal information (subject to legal and medical record retention requirements)
Requests can be made by contacting us using the details below.
9. Retention of Information
We retain personal and medical information only for as long as required:
- To fulfill diagnostic and medical obligations
- To comply with legal, regulatory, and record-keeping requirements
10. Updates to Privacy Policy
SVL Pathology reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the website.
11. Contact Information
For any questions, concerns, or requests related to this Privacy Policy, please contact:
SVL Pathology
Balaji Enclave, Behind Yes Bank,
Near Santosh Hospital, Zirakpur, Punjab – 140603
📧 admin@svlpathologylabs.com
📞 +91 99147-31670
